The headlines are packed with stories of high-tech gadgets, apps, and video games failing to meet consumer expectations due to performance failures or otherwise disappointing features. Samsung smartphones have been exploding, Nintendo Joy-Cons eventually run into a drifting problem, and countless apps and software programs have launched riddled with bugs. Obviously, these problems exist in many different companies, so it isn’t a problem within a single company’s culture. You could argue that these examples were disproportionately highlighted by the media, making us believe tech products are more problematic than they actually are. Or you could argue that these types of…
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